AISBE

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Privacy Statement

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1. Who we are

Aisbe AI Limited (“we”, “us”, “our”) is a company incorporated in Hong Kong with its registered office at West Wing, 2/F, 822 Lai Chi Kok Road, Cheung Sha Wan, Kowloon, Hong Kong. We operate the website https://aisbe.ai and provide technology services (the “Services”).

For privacy-related enquiry, contact us at:
Email: support@aisbe.ai
Address: West Wing, 2/F, 822 Lai Chi Kok Road, Cheung Sha Wan, Kowloon, Hong Kong

2. Scope

This Privacy Statement explains how we collect, use, disclose, and protect personal information when you:

  • Visit our website (https://aisbe.ai)
  • Use our software, APIs, or platform (the “Platform”)
  • Communicate with us by email, chat, or other channels
  • Participate in events, surveys, or marketing activities

It applies to all personal data processed in connection with the Services, whether online or offline.

3. Information we collect

3.1 Information you provide directly

We may collect personal data that you voluntarily provide, such as:

  • Account and profile data: name, email address, phone number, username, password (hashed), profile picture, job title, company name.
  • Billing and payment data: billing address, company registration details, payment method information processed via Stripe / PayPal / other processors. We do not store full credit card numbers on our servers.
  • Communications: content of messages, support tickets, feedback, survey responses, and correspondence with us.
  • User-generated content: data you upload, input, or process through the Platform (e.g., documents, prompts, datasets, configurations).

3.2 Information collected automatically

When you use our website or Platform, we and our service providers may automatically collect:

  • Device and technical data: IP address, browser type and version, operating system, device identifiers, time zone, language settings.
  • Usage data: pages visited, features used, clicks, session duration, error logs, API calls, performance metrics.
  • Location data: approximate location derived from IP address or, if you enable it, more precise location from your device.
  • Cookies and similar technologies: information collected via cookies, local storage, pixels, and similar tracking technologies. See our Cookie Policy for details.

3.3 Information from third parties

We may receive personal data from:

  • Service providers: analytics, authentication, hosting, customer support, and marketing tools.
  • Business partners: integrations, resellers, or referral partners where you connect your account or authorize data sharing.
  • Public sources: publicly available information used for lead enrichment or verification, where permitted by law.

4. How we use your information

We use personal data for the following purposes, each with a corresponding legal basis under applicable laws (e.g., GDPR):

  • Providing and maintaining the Services: creating and managing accounts, delivering features, processing transactions, providing customer support. (Performance of contract)
  • Improving and developing the Services: analyzing usage, running tests, fixing bugs, training and evaluating models (where applicable), and developing new features. (Legitimate interests; consent where required)
  • Security and fraud prevention: monitoring for abuse, detecting and preventing fraud, securing our systems, and complying with legal obligations. (Legitimate interests; legal obligation)
  • Communications: sending service-related notices (e.g., security alerts, account updates), responding to inquiries, and providing support. (Performance of contract; legitimate interests)
  • Marketing (with consent where required): sending newsletters, product updates, and promotional materials; measuring campaign effectiveness. (Consent; legitimate interests where permitted)
  • Compliance and legal: complying with applicable laws, regulations, legal processes, and enforceable governmental requests. (Legal obligation)

Where we process special categories of data (e.g., health, biometric, or other sensitive data), we will obtain your explicit consent or rely on another lawful basis as required.

5. How we share your information

We do not sell your personal data. We may disclose personal data to:

  • Service providers and subprocessors: companies that provide hosting, infrastructure, analytics, customer support, email delivery, payment processing, and security services on our behalf, under written data processing agreements.
  • Business partners and integrations: where you explicitly connect your account to third-party applications or authorize data sharing (e.g., SSO providers, collaboration tools).
  • Affiliates: companies within our corporate group for internal administration, security, and product development.
  • Legal and regulatory recipients: regulators, law enforcement, courts, or other parties where required by law or to protect our rights, safety, or the safety of others.
  • In connection with a business transfer: in the event of a merger, acquisition, financing, sale of assets, or bankruptcy, personal data may be transferred as part of that transaction, subject to appropriate safeguards.

We require recipients to protect your data in accordance with this statement and applicable law.

6. International data transfers

We operate globally and may transfer personal data to countries other than your own, including list key regions: United States, European Economic Area, Malaysia, and Singapore.

Where required by law (e.g., GDPR), we implement appropriate safeguards such as:

  • Standard Contractual Clauses approved by relevant authorities
  • Binding Corporate Rules (if applicable)
  • Other legally recognized transfer mechanisms

You may request a copy of these safeguards by contacting us at support@aisbe.ai.

7. Data retention

We retain personal data only for as long as necessary to:

  • Provide the Services and fulfill the purposes described in this statement
  • Comply with legal, tax, accounting, and regulatory obligations
  • Resolve disputes and enforce our agreements

Typical retention periods:

  • Account data: for the duration of your account plus 7 years thereafter, or until deletion is requested and no legal retention obligation applies.
  • Usage and analytics data: up to 24 months in identifiable form; longer in aggregated, anonymized form.
  • Marketing data: until you withdraw consent or after 24 months of inactivity.

We will securely delete or anonymize data that is no longer needed, unless retention is required by law.

8. Your rights and choices

Depending on your location and applicable law (e.g., GDPR, CCPA/CPRA, UK GDPR), you may have the right to:

  • Access: request a copy of the personal data we hold about you.
  • Correction: request correction of inaccurate or incomplete data.
  • Deletion: request deletion of your personal data, subject to legal exceptions.
  • Restriction or objection: restrict or object to certain processing activities.
  • Data portability: receive your data in a structured, commonly used, machine-readable format.
  • Withdraw consent: withdraw consent at any time where processing is based on consent.
  • Opt-out of marketing: unsubscribe from marketing communications via links in emails or by contacting us.
  • CCPA/CPRA-specific rights (California): right to know, delete, correct, and opt-out of “sale” or “sharing” of personal information; right to limit use of sensitive personal information; and right to non-discrimination.

To exercise these rights, contact us at support@aisbe.ai. We will respond within the timeframes required by applicable law (e.g., 30 days under CCPA, one month under GDPR, extendable where permitted).

You may also:

  • Manage cookies via your browser settings or our cookie consent tool.
  • Limit certain data collection via device settings (e.g., location, advertising identifiers).

We do not discriminate against users who exercise their privacy rights.

9. Security

We implement technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction, including:

  • Encryption of data in transit (TLS) and at rest
  • Access controls, role-based permissions, and multi-factor authentication for staff
  • Regular security assessments, vulnerability scanning, and patching
  • Secure development practices and code reviews
  • Incident response procedures and breach notification processes

While we strive to protect your data, no method of transmission or storage is 100% secure. If we become aware of a security incident affecting your personal data, we will notify you and relevant authorities as required by law.

10. Children’s privacy

Our Services are not directed to individuals under 13 years of age, and we do not knowingly collect personal data from children. If we learn that we have collected personal data from a child without appropriate consent, we will take steps to delete it. If you believe a child has provided us with personal data, please contact us at support@aisbe.ai.

11. Third-party links and services

Our website and Platform may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Statement does not apply to those third parties. We encourage you to review their privacy policies before providing any personal data.

12. Changes to this Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will:

  • Update the “Last updated” date at the top of this statement
  • Notify you of material changes via email, in-app notices, or prominent website notices where required by law

Your continued use of the Services after changes become effective constitutes acceptance of the updated statement.

13. Contact us

If you have questions, concerns, or requests regarding this Privacy Statement or our data practices, please contact us:

  • Email: support@aisbe.ai
  • Postal address: Aisbe AI Limited, West Wing, 2/F, 822 Lai Chi Kok Road, Cheung Sha Wan, Kowloon, Hong Kong

If you are in the European Economic Area or United Kingdom, you also have the right to lodge a complaint with your local data protection authority.

14. Additional notices for specific jurisdictions (optional)

Include or adapt these sections if relevant to your user base.

14.1 European Economic Area / United Kingdom (GDPR / UK GDPR)

  • Data controller: Aisbe AI Limited, West Wing, 2/F, 822 Lai Chi Kok Road, Cheung Sha Wan, Kowloon, Hong Kong.
  • Lawful bases: contract, legitimate interests, consent, legal obligation, as described in Section 4.
  • Transfers: safeguards described in Section 6.
  • Automated decision-making: We use automated systems to detect fraud / abuse / policy violations. These systems may automatically restrict access / suspend accounts / flag content where certain risk thresholds are met.